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  • Help with Paper Jams

    June 13, 2009

    One of our forums readers needs help with a printer that is jamming.  Can you offer some advice?

    Here’s the post: "I have xerox DC 252 printer with high capacity feeder, and what happens are paper jams every 10 to 20 SR-A3 size sheets. I doesn’t depend of paper thickness and I am using UPM paper for digital printing.  Can anyone help me with some ideas?"

    The Forums provide a great place to interact with folks who are confronting the same problems you encounter every day. Let’s see if we can’t help each other out. Post your questions and offer your answers.

    To get to the forums click the Resources tab on any page and select Forums. Signing up is easy and spam free.

    Stephen Beals
    GAO Forums Manager

    Posted by Stephen Beals on June 13, 2009 | Comments (1)
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  • June 15, 2009
    In response to: Help with Paper Jams
    Brice commented:

    Without knowing this printer specifically, a common cause of jams is paper curl. If the paper being used has a tendency to curl as the humidity changes, then a jam is very possible. This can be checked by observing the curl of the lot of paper in question at different humidities. It would be helpful to know where in the printer the jam is occurring and if the paper is curled in the feed tray before actually feeding. Commonly on smaller printers, the jam will occur right at the feed tray. Othertimes, it will occur at the fusing station, if this is a laser printer. Other causes include double feeds due to paper friction issues or static issues that cause the sheets to stick together. More information would be helpful to fully diagnose the problem.

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