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I'm late. Silly me.
March 17, 2008

I guess I must be archaic in my thinking, but doesn’t an 11am appointment begin at 11am? Am I missing something here? Lately there have been a series of missed appointments in my life without explanation or apology. I am baffled. Can anyone help me?

Last Thursday I had an 8:30am coaching call scheduled. 8:30am came and went. No customer. On Friday I sent a “what happened?” email out and got “I can do Tuesday morning” reply. No apology. No explanation.
On Friday I had a lunch appointment. No show. No call. No nothing.

This morning I had a 9:30am appt. to look at some new technology. No show. Nothing. Just now my 11am phone call did not dial in. I guess that health insurance vendor did not want the business as badly as he says he did.

WHAT IS GOING IN THIS WORLD?

11am means 11am. 7:30 is 7:30. Noon is noon. If you are going to be late, you call and say, “I am going to be late!”

Back before we had cell phones, being tardy was excusable. If you were stuck in traffic you had no way of calling ahead. Understandable. But now? Where is the courtesy?

Trust me, you send a message to the customer if you are on time with your deliveries and your scheduled phone calls and appointments. You are saying, “You are important to me.” What, then, is the message sent by being late or blowing it off entirely?

Posted by Bill Farquharson on March 17, 2008 | Comments (5)


March 17, 2008
In response to: I'm late. Silly me.
perpetually late commented:

As one of my favorite TV characters aptly quoted: "I often wonder if my life would be completely different if I wasn't perpetually ten minutes late." I'm always late. Everywhere. That's why my clocks are all fast (don't ask me how much - I deliberately don't know) and I live like they're five minutes behind. I call when I suspect I might be late, and people are always surprised that I called ... but lucky for me, most don't seem to mind when I am running a few minutes behind. Whew.




March 17, 2008
In response to: I'm late. Silly me.
Greg in San Diego commented:

Welcome to today's society. I believe this also can be filed in the same folder as today's Customer Service. Basically I believe everyone has soooo much work that they choose to not really be concerned as everyone will be back sooner or later! What kind of mentality is that!?!?




March 18, 2008
In response to: I'm late. Silly me.
Old Timer commented:

Unfortunatly in this day and age you aren't important as long as I (and who is more important than me) can leave at noon on Friday and start work at noon on Monday. I won't complain. If your in sales you are looked at as being only a salesman and therefore not rating an apology. We ask why the country is going in the direction it is going. We need to take a closer look in the mirror. We are not the fairest ones of all anymore.




March 23, 2008
In response to: I'm late. Silly me.
Clete commented:

Reminds me a little of a doctor I went to see over 20 years ago. I was without transportation, so time was important to me, even if it never was with them. They constantly overbooked and were never on time, or even close. They asked me about my next appointment one time, whether I wanted it at 8:30 or 10:00. I asked them if I took they 8:30, could they get me in at 8:30? After a noncommittal answer, I told them to put me down for 8:30, I will be there at 10:00.




March 26, 2008
In response to: I'm late. Silly me.
shepcom@aol.com commented:

Integrity is defined as the state of being whole and complete. Applied to humankind, integrity is all about keeping one's word--doing what you say you are going to do. Integrity has no shades of grey. People either have integrity or they do not. People get their power from integrity--It is so because I say so. I suspect that people who are late are frequently late. People who cancel meetings or are no shows likely are frequent no shows. We can choose to accept their behavior or not.





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