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I'm late. Silly me.
March 17, 2008
I guess I must be archaic in my thinking, but doesn’t an 11am appointment begin at 11am? Am I missing something here? Lately there have been a series of missed appointments in my life without explanation or apology. I am baffled. Can anyone help me?
Last Thursday I had an 8:30am coaching call scheduled. 8:30am came and went. No customer. On Friday I sent a “what happened?” email out and got “I can do Tuesday morning” reply. No apology. No explanation.
On Friday I had a lunch appointment. No show. No call. No nothing.
This morning I had a 9:30am appt. to look at some new technology. No show. Nothing. Just now my 11am phone call did not dial in. I guess that health insurance vendor did not want the business as badly as he says he did.
WHAT IS GOING IN THIS WORLD?
11am means 11am. 7:30 is 7:30. Noon is noon. If you are going to be late, you call and say, “I am going to be late!”
Back before we had cell phones, being tardy was excusable. If you were stuck in traffic you had no way of calling ahead. Understandable. But now? Where is the courtesy?
Trust me, you send a message to the customer if you are on time with your deliveries and your scheduled phone calls and appointments. You are saying, “You are important to me.” What, then, is the message sent by being late or blowing it off entirely?
Posted by Bill Farquharson on March 17, 2008 | Comments (5)