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Kinko’s Is Acrobat’s Default Printer IIIJuly 15, 2007In a July 2 statement, PIA/GATF weighed in the on the Acrobat Kinko’s issue: PIA/GATF has always viewed Adobe as a company that offers high-impact digital solutions to the entire print community. Over the years, their products and services have transformed the printing process from an analog to a digital workflow. Disappointed at the news Hope he relents As the world’s largest graphic arts trade association representing an industry with more than 1.2 million employees, PIA/GATF is working with senior-level officials at Adobe and asking for a meeting to resolve this unfavorable situation. Our members have spoken PIA/GATF will continue to share these concerns with Adobe and urge them to offer the same consideration to all print providers that have an interest in this type of partnership. Posted by Bill Esler on July 15, 2007 | Comments (8) Industries: Print Management
              
July 16, 2007
In response to: Kinko’s Is Acrobat’s Default Printer III Kenneth B. Chaletzky commented: John Loiacono Johnny, Although I will be attending Tuesday’s meeting via Adobe Connect, I wanted to be sure my point of view reached you and other appropriate people. I have no problem with Kinko’s having this plug-in. I don’t even have a problem with Adobe having created this plug-in. What I, and most of my colleagues object to, is Adobe being the distributor of this plug-in to every Adobe Acrobat and Reader user. You stated in your previous email: “Our motivation for the deal was simple – offer customers, who are already printing and shipping through FedEx Kinko’s, a more seamless way of getting their print jobs done.” If this was done truly to benefit “customers who are already printing and shipping through FedEx Kinko’s “, then it should have been up to Kinko’s to distribute this plug-in to THEIR customers, not for Adobe to distribute it to everyone else’s customers. Adobe’s response to this fiasco is obvious. Adobe should immediately issue yet another update to Acrobat and Adobe Reader that will remove this addition to the program and leave it up to Kinko’s to distribute it to their clients that want it. Kenneth B. Chaletzky Copy General Corp.
July 16, 2007
In response to: Kinko’s Is Acrobat’s Default Printer III Debra Korb commented: I am so pleased that PIA is supporting the bad decision that Adobe has made. I agree that this is a great option, but it should be distributed by the printer NOT the software provider. It is an unfair advantage that Adobe is profiting from.
July 16, 2007
In response to: Kinko’s Is Acrobat’s Default Printer III Judy Brooks commented: As a reprographer who daily uses, supports, recommends and offers training for Adobe products, I am dismayed that a company such as Adobe could make such a blunder. Putting such a link in every Acrobat reader is a slap in the face to every digital printer who isn’t FedexKinko’s. Does Adobe not value us and our customers? Does Adobe not see that this blatant advertising for a client can potentially damage any independent who goes head to head with FedexKinko’s daily?
July 17, 2007
In response to: Kinko’s Is Acrobat’s Default Printer III Mike Klinke commented: I am equally outraged that Adobe would cast aside the rest of the print community which has supported its products since before the merger with Aldus. I cannot believe that short term greed would overcome long term sense and relationship. I will be directing my customer base on two items, we will never use Fed-Ex for shipping their products and will have to reconsider our Adobe Service Provider membership. Come to your senses and get rid of this slap in the face to the rest of the print industry.
July 18, 2007
In response to: Kinko’s Is Acrobat’s Default Printer III Daniel Clarke commented: RETURN TO SENDER: If the printing industry really wants to exorcise this FedExKinko’s demon, it’s not complaining thru Adobe. It’s thru the pocketbook or in this case the cost of doing business with FedEx.
July 20, 2007
In response to: Kinko’s Is Acrobat’s Default Printer III Bill Marsh commented: p>The link to Kinko’s which Adobe put it their software is a major Breach of Trust with all the print service providers who have supported and used Adobe software over the years. This was no quick decision by Adobe, it takes time to cut a deal like that, lots of time in the contemplating and planning stage then more time to program it into their software. And during all that time, no hint to any of us users. I think what gets us printers is that Adobe has built their relationship with us as our reliable, trusted source for many years and Adobe goes and does something we perceive as extremely underhanded. Adobe gets my nomination for worst boardroom decision of the century.
July 20, 2007
In response to: Kinko’s Is Acrobat’s Default Printer III Randy Pritchard commented: Interesting to me that everyone is putting the pressure on Adobe. While I believe that is a priority, there is obviously a contract issue at hand between Adobe and Kinko’s. My take would be to approach FedexKinko’s on this and threaten a nationwide boycott of their shipping services (which we all use) and get them to collaborate with Adobe to reverse this once and for all.
June 3, 2009
In response to: Kinko’s Is Acrobat’s Default Printer III who cares commented: I wish this was still the case.
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