John Loiacono
Senior Vice President
Creative Solutions Business Unit
Adobe

Johnny,

Although I will be attending Tuesday’s meeting via Adobe Connect, I wanted to be sure my point of view reached you and other appropriate people.

I have no problem with Kinko’s having this plug-in. I don’t even have a problem with Adobe having created this plug-in. What I, and most of my colleagues object to, is Adobe being the distributor of this plug-in to every Adobe Acrobat and Reader user.

You stated in your previous email:

“Our motivation for the deal was simple – offer customers, who are already printing and shipping through FedEx Kinko’s, a more seamless way of getting their print jobs done.”

If this was done truly to benefit “customers who are already printing and shipping through FedEx Kinko’s “, then it should have been up to Kinko’s to distribute this plug-in to THEIR customers, not for Adobe to distribute it to everyone else’s customers.

Adobe’s response to this fiasco is obvious. Adobe should immediately issue yet another update to Acrobat and Adobe Reader that will remove this addition to the program and leave it up to Kinko’s to distribute it to their clients that want it.

Kenneth B. Chaletzky
President

Copy General Corp.
Dulles, VA 20166

I am so pleased that PIA is supporting the bad decision that Adobe has made. I agree that this is a great option, but it should be distributed by the printer NOT the software provider. It is an unfair advantage that Adobe is profiting from.

As a reprographer who daily uses, supports, recommends and offers training for Adobe products, I am dismayed that a company such as Adobe could make such a blunder. Putting such a link in every Acrobat reader is a slap in the face to every digital printer who isn’t FedexKinko’s. Does Adobe not value us and our customers? Does Adobe not see that this blatant advertising for a client can potentially damage any independent who goes head to head with FedexKinko’s daily?
Please acknowledge this faux pas and correct it.

I am equally outraged that Adobe would cast aside the rest of the print community which has supported its products since before the merger with Aldus. I cannot believe that short term greed would overcome long term sense and relationship. I will be directing my customer base on two items, we will never use Fed-Ex for shipping their products and will have to reconsider our Adobe Service Provider membership. Come to your senses and get rid of this slap in the face to the rest of the print industry.

RETURN TO SENDER: If the printing industry really wants to exorcise this FedExKinko’s demon, it’s not complaining thru Adobe. It’s thru the pocketbook or in this case the cost of doing business with FedEx.
Put a sign on your backdoor “Any Shipper But FedEx accepted here, All FedEx Packages Refused.”
What if Print Shops around the country refused to except FedEx Shipping for a Week of even a month. Think of the return shipping cost FedEx would incur. The loss of revenue.
It would get the FedEx Board of Director’s to look up and start asking questions about the agreement with Adobe.
If the National Media got wind, Then Wall Street Knows, Then FedEx will change.

p>The link to Kinko’s which Adobe put it their software is a major Breach of Trust with all the print service providers who have supported and used Adobe software over the years. This was no quick decision by Adobe, it takes time to cut a deal like that, lots of time in the contemplating and planning stage then more time to program it into their software. And during all that time, no hint to any of us users. I think what gets us printers is that Adobe has built their relationship with us as our reliable, trusted source for many years and Adobe goes and does something we perceive as extremely underhanded. Adobe gets my nomination for worst boardroom decision of the century.
Bill Marsh
Maui Print Works

Interesting to me that everyone is putting the pressure on Adobe. While I believe that is a priority, there is obviously a contract issue at hand between Adobe and Kinko’s. My take would be to approach FedexKinko’s on this and threaten a nationwide boycott of their shipping services (which we all use) and get them to collaborate with Adobe to reverse this once and for all.