EskoArtwork New Development Centre in India
New premises extend the company's commercial reach and improve 24/7
global customer E-support
Company Supplied -- Graphic Arts Online, November 5, 2009
Gent (Belgium), November 5, 2009 - EskoArtwork has further strengthened its systems integration development and E-support operation by opening new premises in Bangalore, India. The 6,000sq ft office will enable EskoArtwork's team of programmers, software developers and application engineers to extend the systems integration capabilities and E-support services to customers around the world.
EskoArtwork has been active in India since 1996, and for the first ten years focused on developing commercial opportunities in the domestic market. In 2007, the company established the Global Resources Centre (GRC), which concentrates primarily on providing support for sophisticated systems integration projects that are mainly originated in Europe and North America. With India taking an ever-more important role in the global economy, establishing a larger operation in the territory is a logical step in EskoArtwork's growth strategy.
"The enlarged Bangalore operation represents a next phase in EskoArtwork's growth strategy. India is one of the world's fastest-growing business territories, so it's vital we have a strong presence in the region - not just from a sales perspective, but also from a development and global support standpoint," comments Carsten Knudsen, CEO of EskoArtwork. "The new premises underline our commitment to investing in the Global Resources Centre. We're dedicated to attracting the region's talented IT professionals and providing customers worldwide with exemplary technical support."
"Our Bangalore operation gives us a number of significant benefits," explains Dinesh Chandra, Managing Director of EskoArtwork's India Subsidiary. "India is a significant market, and by expanding our office we're perfectly placed to develop new commercial opportunities in the region. India is furthermore a sophisticated IT hub, and with anticipated continued growth of EskoArtwork we will now be in the position to recruit additional IT professionals."
EskoArtwork's Indian operation has 40 staff, who are divided in two areas: software developers and printing and packaging application engineers. The teams' activities are concentrated on:
* Systems integration: highly skilled developers integrate EskoArtwork software applications with Enterprise solutions like ERP/MIS/PLM systems. As the availability of internet-based solutions continues to grow, so does the demand for effective systems integration to help businesses boost efficiency and increase productivity.
* Global e-support: a dedicated team of application engineers provide internet-based support via a number of communications channels, such as instant chat, knowledge base and 24/7 call handling.
